You can email us at support@audum.store where our customer service team will be happy to help you with whatever you need!

After your order is processed, you will receive a shipping confirmation email with a tracking number. Click here to track your order. If no updates are available right away, please allow 48 hours before reaching out to us.

Rest assured, order and shipping confirmation emails are automatically dispatched to the email address you provided during checkout. If you haven't received a confirmation, please take a moment to check your spam folder. If it's still missing, don't hesitate to reach out to us at support@audum.store, and we'll swiftly assist you in resolving the issue!

All refunds will be credited to your original form of payment. If you pay by credit or with debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

We're happy to accommodate returns and exchanges within 15 days of delivery. The products must be unused and in their original packaging, and returned with all original tags and labels attached. To initiate a return or exchange, please contact us at support@audum.store

You can also review our refund policies here

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

If you discover any missing items in your order, don't worry! We provide a 7-day window for reporting any such issues. Simply reach out to us within 7 days of receiving your order, and we'll promptly assist you with the necessary steps.

We stand behind the quality of our products and aim to address any concerns or issues promptly. Our warranties typically cover manufacturing defects and workmanship issues for a specified period from the date of purchase. However, please note that warranty terms and conditions may vary between products.

If your tracking information indicates that your order has been delivered but you haven’t received it, here are a few steps to take:

1. Check Your Delivery Location: Double-check the delivery address and look around your surroundings, as carriers sometimes leave packages in concealed spots for security. Also, inquire with neighbors, your Apartment Office Manager, or front desk staff, as someone else may have accepted the delivery on your behalf.
2. Look for Delivery Notes: Check for any notes from the carrier; they may have left instructions or details about the delivery location.
3. Contact the Carrier: Reach out to the shipping carrier listed in your tracking information, providing them with your tracking number and explaining the situation. They may offer additional details or initiate an investigation.
4. Contact Us: If you're unable to locate your package after following the above steps, contact our customer support team at support@audum.store. Provide them with your order details and tracking information. We'll work with you to resolve the issue and ensure that you receive your order as soon as possible.

Rest assured, we're here to help resolve any delivery issues and ensure that you receive your order. Please don't hesitate to reach out to us for assistance.

The prices displayed on our site include VAT and custom duties.

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

We provide fast processing times of 2-3 working days. 

Delivery times are estimated and can be found below:

UK, France, Netherlands: 3-6 working days. 

Germany, Italy, Poland, Austria: 5-8 working days.

Rest of Europe: 8-13 working days. 

North America: 7-12 working days. 

For more information please see our shipping page here. 

If you realize the mistake shortly after placing your order, contact our customer support team immediately. The sooner you reach out, the better the chances of correcting the address before the order is shipped.

If your order has already been processed or dispatched and you're unable to update the address through our customer support team, contact the shipping carrier directly. Depending on the carrier's policies, you may be able to request a package redirection or rerouting to the correct address. This often involves an additional fee and is subject to carrier approval.

If an address is entered incorrectly during checkout and you do not let us know immediately, we cannot take responsibility for it and won't be able to send a replacement order.

All cancellations must be made before the order has shipped and will incur a 30% restocking fee. We understand that plans can change, but due to our commitment to fast processing, we begin preparing your order for shipment as soon as it’s placed. For this reason, we kindly ask customers to double-check their orders before finalizing payment. Once your order is placed, the stock is reserved specifically for you, which is why our restocking fee applies.

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